Privacy Policy

At Easement Valuations (“we”, “our”, “us”), we are committed to respecting your privacy and protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data.

Information We Collect

We may collect personal information, including but not limited to:

• Full name, contact number, and email address
• Date of birth, gender, and marital status
• Employment and educational background
• Billing and payment information
• Details submitted via contact forms, service requests, or newsletter sign-ups
• Any other personal data you choose to provide voluntarily

How We Collect Your Information

We may collect your personal information through:

• Website forms, surveys, or newsletter subscriptions
• Email, phone conversations, or face-to-face meetings
• When you engage our valuation services
• Web analytics tools and cookies during your visit

Why We Collect and Use Your Information

We use your information to:

• Deliver and improve our property valuation and advisory services
• Respond to enquiries and provide customer support
• Issue quotes, invoices, and service confirmations
• Send newsletters and updates with your consent
• Monitor website performance and enhance user experience
• Comply with legal and regulatory obligations
• Protect against fraud or unauthorised access
• Perform internal analysis using anonymised data
  We do not sell your personal information to any third party.

Sharing of Personal Information

Your information may be shared with:

• Our staff, consultants, and trusted service providers
• Legal, financial, or professional advisors
• Government agencies or regulators when legally required
• Courts or legal representatives during disputes
• Offshore platforms (such as cloud storage or email services)
  If your data is stored or processed overseas, it may be subject to local privacy laws, which does not constitute a breach of the Privacy Act 1988.

Data Security Measures

To safeguard your personal data, we use:

• SSL/TLS encryption for secure online transactions
• Firewall-protected systems and controlled access
• Role-based permissions within our organisation
• Secure storage for both digital and physical records
  While we take every precaution to protect your data, no system is entirely immune to cyber threats. Online data transmission is at your own risk.

Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember user preferences and improve website functionality
• Analyse user behaviour to enhance site performance
• Deliver a more personalised browsing experience
  You may manage or disable cookies through your browser settings. Note that some features may not function properly if cookies are disabled.

Website Analytics

We may collect aggregated, non-identifiable data such as:

• IP address, browser type, and device information
• General location and referral sources
• Pages visited, session duration, and navigation patterns
  This information helps us optimise website performance and usability. We do not attempt to identify users unless personal information is provided voluntarily.

External Links

Our website may contain links to third-party websites or services.
We are not responsible for the content or privacy practices of these external sites. Please review their privacy policies when visiting them.

Access and Correction of Information

You have the right to:

• Request access to the personal data we hold about you
• Request corrections to keep your information accurate and up to date
• Request deletion of your data where applicable
• Lodge a complaint regarding how we handle your data
  To exercise these rights, contact us via the details provided on our website. Most requests are processed free of charge unless extensive administrative work is required.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be available on our website. Where significant updates occur, we may notify you via email if you are subscribed to our communications.